Privacy Policy

This policy explains what Security Services Orlando, operated by Nexus Security Firm, collects when you use this website, what we do with it, and how to ask us to change or remove it.

What we collect

When you submit a form on this site we receive what you typed into it. Across our quote forms that is your name, phone number, email address, the service you selected and any detail you added about the property and the hours you need covered. Our guide download form asks only for an email address.

We also receive standard analytics data through Google Analytics 4, which includes pages viewed, approximate location derived from your IP address, device and browser type, how you arrived at the site, and how long you stayed. Analytics data is not linked to the details you submit through a form.

If you use one of the estimators on our service pages, the inputs you choose may be copied into the message field of the quote form so that a request arrives with its context attached. The calculation itself happens in your browser and nothing is transmitted unless you submit the form.

How we use it

Details you submit are used to respond to your enquiry, prepare a rate, and arrange coverage if you go ahead. If you download the guide, we use your email address to send it. We do not add you to a marketing sequence off the back of a guide download.

Analytics data is used in aggregate to understand which pages are useful and where the site is failing people, and to improve it.

Who sees it

Form submissions are delivered to us by FormSubmit, a third party form to email service, and a copy is sent to the agency that maintains this website so that they can confirm forms are working. Both receive the content of your submission.

Nexus Security Firm performs the security services described on this site directly. We do not sell your details, and we do not pass them to unrelated companies or to lead brokers. Where an engagement requires a subcontracted specialist, we would tell you before sharing anything.

We may disclose information where the law requires it, where it is needed to establish or defend a legal claim, or in connection with an investigation by law enforcement or a regulator.

Cookies and analytics

Google Analytics sets cookies to measure site usage. The contact page embeds a Google Maps frame, which Google may use to set cookies of its own when it loads. You can block or delete cookies through your browser settings, and the site will continue to work if you do. We do not run advertising or retargeting pixels on this site.

How long we keep it

We keep enquiry details for as long as needed to respond and, where an engagement follows, for the period our business and insurance records require. Analytics data is retained according to the retention setting in our Google Analytics property. You can ask us to delete your details at any time using the contact details below.

Your choices

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it, by calling us on (407) 505-4805, by writing to the address below, or through the contact form. If you no longer want to hear from us about an enquiry you submitted, say so and contact will stop.

Children

This site is aimed at businesses and property owners and is intended for people aged 18 and over. We do not knowingly collect information from children. If you believe a child has submitted something through this site, contact us and we will remove it.

Security of your information

This site is served over HTTPS and form submissions are encrypted in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, though we do limit access to enquiry details to the people who need them.

Changes to this policy

We may update this policy. Updates take effect when posted and the date at the top of this page will change accordingly.

Contact

Nexus Security Firm
3203 Lawton Rd
Orlando, FL 32803
(407) 505-4805
Written enquiries: use the contact form